Tile Types & Material
What are my tiles made of?
Most tiles are produced by pressing, decorating and firing inorganic materials such as sand and clays.
Our tiles are made from high-quality porcelain and ceramic materials, carefully crafted to ensure durability, functionality, and long-lasting beauty. They are designed to suit a variety of indoor and outdoor spaces, combining strength with elegant finishes and textures.
What's the difference between ceramic & porcelain?
The primary difference between porcelain and ceramic tiles lies in their composition and manufacturing processes. Porcelain tiles are made from a finer and more refined clay, which is fired at higher temperatures. This results in a denser and less porous tile compared to ceramics, making porcelain more resistant to water absorption and tougher in terms of durability.
Ceramic tiles, on the other hand, are typically made from a mixture of red, brown, and white clays. They are fired at lower temperatures, which can lead to a more porous and less dense tile compared to porcelain. This difference in composition affects various aspects of the tiles, including their strength and water resistance. The benefits of using ceramic tiles is that they are more economical choice and are easier to cut for DIY projects.
What is a rectified tile?
Rectified tile is a fired tile (either ceramic or a porcelain tile) that has been mechanically cut. An extra step is taken on all sides to achieve uniformity and precision of dimensions. Having rectified edge mean the tile will have near-perfect straight edges with exact dimensions.
What is meant by shade or batch?
Batch is when one lot of tiles are from the same production run or fired in a kiln at the same time. It is important to use the same tiles from one batch and keep some leftovers for future repairs for identical match. It is not recommended to combine tiles with different batches (different production runs) as the differences will arise after laying tiles, as slight colour variation between batches will show up.
Can you do the bullnosing or miter for me?
We can coordinate and supply a wide selection of bullnose and edge pieces for all of our porcelain tile and stone products. There will be a lead time to bullnose and edge profiles (up to 1-2 weeks). This will incur an extra charge as well as the set-up fee for cutting.
Are your tiles fire resistant or fire rated?
Ceramics are an inherently non-combustible material by composition. Produced by firing inorganic raw materials in a kiln to over 1200 degrees Celsius, ceramic tiles will not produce smoke or fumes during a fire.
Tile Selection & Design
Can you help me with colour or style choices?
Yes, absolutely!
We're here guide you with colour palettes, tile finishes, and layout suggestions to suit your space. Whether you’re after a modern, minimal look or something with more texture and character, we can help you narrow down options that complement your home and lifestyle. Bring along photos, plans, or inspiration boards - the more detail you share, the easier it is for us to recommend tiles that work beautifully in your project.
Do you have tiles for lower budget projects?
We have a range of tile products to suit all budgets. We have clearance stock available from our surplus tiles and limited run tiles. Feel free to contact us to discuss your budget and needs.
Do I need to use small tiles in a small space?
Not at all! It’s a common misconception that small rooms must use small tiles. In fact, larger format tiles can make a small space feel more open and less cluttered by reducing the number of grout lines. Smaller tiles, on the other hand, can add character, texture, or a timeless look — especially for feature walls, splashbacks, or detailed designs. Ultimately, the right choice depends on the style you want to achieve, the layout of the room, and the overall effect you’re after.
Stock & Availability
What tiles do you have in stock?
The majority of our tiles shown on the website are in stock and ready for immediate order. If a particular tile is temporarily out of stock, our team will inform you and provide you with the expected arrival date or suggest a suitable alternative. Otherwise, we will process a full refund immediately.
To check tile availability before ordering, feel free to send us an email.
How long will it take to receive my tiles?
Delivery times depend on your location and the stock availability of your chosen tiles.
All orders are usually dispatched the next day, with most deliveries arriving within 2-5 days in Sydney metro.
If there are delays or issues with the delivery, we will notify you immediately.
NSW, QLD, VIC
Interstate deliveries (QLD, VIC metro) will take up to 5-8 working days.
Regional areas outside metro cities will take up to 14 working days.
Please contact us for a personalized freight quote & depot collection outside Sydney metro.
What are my delivery options?
Please note that all of our tile deliveries are kerbside only.
For interstate orders, depot collection is available and recommended.
Can I track the status of my order?
Ordering & Payment
Quote & placing an order?
Our team are here to help with quoting for your tiling project.
If you need any help, reach out to us at our live chat or sales@finntiles.com.au
What methods can I pay on?
We accept card payments, bank transfer or over the phone.
Can I amend my order once it has been placed?
Once the order has been processed and paid for, no further amendments will be made.
What if the product is out of stock?
In unfortunate cases where a product might be out of stock, our team will inform you with the expected arrival date or suggest a suitable alternative. Otherwise, we will process a full refund immediately.
Pick-ups & Deliveries
Delivery costs & timeframes
Sydney Metro
For all website orders over $1500 (including GST), delivery will be free of charge within Sydney metro.
Turnaround time for Sydney metro will be within 2-5 days.
NSW, QLD, VIC
Interstate deliveries (QLD, VIC metro) will take up to 5-8 working days.
Regional areas outside metropolitan will take up to 14 working days.
Please contact us for a personalized freight quote & depot collection outside Sydney metro.
How will my tiles be delivered and do I need to be home to receive my order?
All tiles and natural stone will packed on a pallet/crate and will be delivered kerbside only.
Our third party delivery partners are unable to deliver beyond the kerb due to insurance and O&HS considerations. If you live in an apartment or are delivering tiles commercially, we strongly suggest you consider the logistics involved with getting your tiles into the building on the day of delivery.
We recommend that it's best for someone to be onsite to coordinate the delivery, it's not essential. If you are not home, the driver has an authority to leave and will deliver the goods to a safe location kerbside.
What should I do once I've received my order?
We recommend you to check your order once you receive them. This is to ensure you have received the correct items and that they haven't arrived damaged or faulty, and to submit a claim if required.
Inspect your pallet
Your pallet will arrive securely wrapped in a film with orange security tape intact.
Inspect your order
Check the finish, colour, size and pattern match your order. Count the boxes and ensure that it matches your order. Inspect for any defects or damage.
What is the turnaround for pick-up time?
Depending on the warehouse availability, the usual turnaround is within 2-3 days.
We will notify you as soon as the order is ready for pick-up.
Care & Maintenance
How should I care for my tiles?
We have a general maintenance guide which can be viewed here.
What cleaning products are suitable?
Using the right cleaning products is just as important as cleaning regularly.
Recommended
- pH-neutral or tile-specific cleaners
- Mild soap diluted in warm water
- Soft cloths, sponges or microfibre mops
Avoid
- Harsh or abrasive cleaning paids
- Undiluted acidic cleaners
- Bleach-based or ammonia-heavy products
- Wax, oil-based or polished cleaners
Overuse of acidic or aggressive cleaners and dull the surface of tiles over time or leave a haze on glazed finishes. Always check the product labels to ensure suitability for ceramic or porcelain tiles and dilute cleaning solutions as recommended.
Do I need to seal my tiles or natural stone?
Natural stone needs sealing before and after installation, with reapplication every 1–5 years. We recommend sealing all natural stone (marble, limestone, granite, travertine, slate) and porous tiles like terracotta or concrete to prevent stains, water damage, and etching.
While glazed ceramic and porcelain usually do not require sealing, their grout lines do as they are more porous and prone to staining over time.
Damages & Returns
Do you accept returns or exchange?
My tiles arrived damaged, what can I do?
Please submit a claim within two business days of receiving your order and we’ll replace the affected items. Please include photos of any damage or issues (ideally with the products still in their original packaging) to help us identify the root cause of the problem.
