Tile Types & Material

What are my tiles made of?

Most tiles are produced by pressing, decorating and firing inorganic materials such as sand and clays. 

Our tiles are made from high-quality porcelain and ceramic materials, carefully crafted to ensure durability, functionality, and long-lasting beauty. They are designed to suit a variety of indoor and outdoor spaces, combining strength with elegant finishes and textures.

What's the difference between ceramic & porcelain?

What is a rectified tile?

What is meant by shade or batch?

Can you do the bullnosing or miter for me?

Are your tiles fire resistant or fire rated?

Tile Selection & Design

Can you help me with colour or style choices?

Do you have tiles for lower budget projects?

Do I need to use small tiles in a small space?

Stock & Availability

What tiles do you have in stock?

How long will it take to receive my tiles?

What are my delivery options?

Can I track the status of my order?

Ordering & Payment

Quote & placing an order?

What methods can I pay on?

Can I amend my order once it has been placed?

What if the product is out of stock?

Pick-ups & Deliveries

Delivery costs & timeframes

How will my tiles be delivered and do I need to be home to receive my order?

What should I do once I've received my order?

What is the turnaround for pick-up time?

Care & Maintenance

How should I care for my tiles?

What cleaning products are suitable?

Do I need to seal my tiles or natural stone?

Damages & Returns

Do you accept returns or exchange?

My tiles arrived damaged, what can I do?

How do I make a warranty claim?