Tile Types & Material
What are my tiles made of?
Most tiles are produced by pressing, decorating and firing inorganic materials such as sand and clays.
Our tiles are made from high-quality porcelain and ceramic materials, carefully crafted to ensure durability, functionality, and long-lasting beauty. They are designed to suit a variety of indoor and outdoor spaces, combining strength with elegant finishes and textures.
What's the difference between ceramic & porcelain?
The primary difference between porcelain and ceramic tiles lies in their composition and manufacturing processes. Porcelain tiles are made from a finer and more refined clay, which is fired at higher temperatures. This results in a denser and less porous tile compared to ceramics, making porcelain more resistant to water absorption and tougher in terms of durability.
Ceramic tiles, on the other hand, are typically made from a mixture of red, brown, and white clays. They are fired at lower temperatures, which can lead to a more porous and less dense tile compared to porcelain. This difference in composition affects various aspects of the tiles, including their strength and water resistance. The benefits of using ceramic tiles is that they are more economical choice and are easier to cut for DIY projects.
What is a rectified tile?
Rectified tile is a fired tile (either ceramic or a porcelain tile) that has been mechanically cut. An extra step is taken on all sides to achieve uniformity and precision of dimensions. Having rectified edge mean the tile will have near-perfect straight edges with exact dimensions.
What is meant by shade or batch?
Batch is when one lot of tiles are from the same production run or fired in a kiln at the same time. It is important to use the same tiles from one batch and keep some leftovers for future repairs for identical match. It is not recommended to combine tiles with different batches (different production runs) as the differences will arise after laying tiles, as slight colour variation between batches will show up.
Can you do the bullnosing or miter for me?
We can coordinate and supply a wide selection of bullnose and edge pieces for all of our porcelain tile and stone products. There will be a lead time to bullnose and edge profiles (up to 1-2 weeks).
Are your tiles fire resistant or fire rated?
Ceramics are an inherently non-combustible material by composition. Produced by firing inorganic raw materials in a kiln to over 1200 degrees Celsius, ceramic tiles will not produce smoke or fumes during a fire.
Tile Selection & Design
Can you help me with colour or style choices?
Yes, absolutely!
We're here guide you with colour palettes, tile finishes, and layout suggestions to suit your space. Whether you’re after a modern, minimal look or something with more texture and character, we can help you narrow down options that complement your home and lifestyle. Bring along photos, plans, or inspiration boards - the more detail you share, the easier it is for us to recommend tiles that work beautifully in your project.
Do you have tiles for lower budget projects?
We have a range of tile products to suit all budgets. We have clearance stock available from our surplus tiles and limited run tiles. Feel free to contact us to discuss your budget and needs.
Do I need to use small tiles in a small space?
Not at all! It’s a common misconception that small rooms must use small tiles. In fact, larger format tiles can make a small space feel more open and less cluttered by reducing the number of grout lines. Smaller tiles, on the other hand, can add character, texture, or a timeless look — especially for feature walls, splashbacks, or detailed designs. Ultimately, the right choice depends on the style you want to achieve, the layout of the room, and the overall effect you’re after.
Stock & Availability
What tiles do you have in stock?
The majority of our tiles shown on the website are in stock and ready for immediate order. If a particular tile is temporarily out of stock, our team will inform you and provide you with the expected arrival date or suggest a suitable alternative. Otherwise, we will process a full refund immediately.
To check tile availability before ordering, feel free to send us an email.
How long will it take to receive my tiles?
Delivery times depend on your location (shipment from Sydney warehouse) and the stock availability of your chosen tiles. If the tiles are in stock, orders are usually dispatched the next day, with most deliveries arriving within 2-5 business day in Sydney Metropolitan area.
For interstate orders (Melbourne, Brisbane, Gold Coast), delivery timeframe can vary and a custom freight quote will be required. Please contact our team if you are unable to place an order online.
For items that are out of stock or special orders, our team will let you know the estimated lead time and keep you updated until your tiles arrive.
What are my delivery options?
Please note that all of our tile deliveries are kerbside only.
Can I track the status of my order?
Ordering & Payment
Quote & placing an order?
What methods can I pay on?
We accept card payments, bank transfer or over the phone.
Can I amend my order once it has been placed?
Once the order has been processed and paid for, no further amendments will be made.
What if the product is out of stock?
In unfortunate cases where a product might be out of stock, our team will inform you with the expected arrival date or suggest a suitable alternative. Otherwise, we will process a full refund immediately.
